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I AM "J" PRIVACY POLICY

For the US and Non-US Markets

Last Updated: July 17, 2024

Introduction

 

I am “J”, Corporation. the I am "J" A.I. Agent App, and the I am "J" Website (hereafter referred to as “J”) are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our app and website. By using our services, you agree to the collection and use of information in accordance with this policy.

 

1. Information We Collect

 

1.1 Personal Data

 

When you use our services, we may collect personally identifiable information, including but not limited to:

 

  • Name

  • Email address

  • Phone number

  • Payment information (if applicable)

  • Location data

  • Usage data

 

1.2 Non-Personal Data

 

We may also collect non-personal information that does not identify you individually, such as:

 

  • Browser type

  • Operating system

  • Device type

  • Pages visited on our website

  • App usage statistics

2. How We Use Your Information

 

We use the information we collect in the following ways:

 

  • To provide and maintain our services

  • To notify you about changes to our services

  • To allow you to participate in interactive features of our services

  • To provide customer support

  • To gather analysis or valuable information so that we can improve our services

  • To monitor the usage of our services

  • To detect, prevent, and address technical issues

 

3. Legal Basis for Processing Personal Data

 

We rely on the following legal bases to process your personal data:

 

  • Your consent

  • Compliance with legal obligations

  • Our legitimate interests, such as improving our services and securing our systems

 

4. Data Retention

 

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

5. Data Sharing and Disclosure

 

We do not share your personal data with third parties except in the following situations:

 

  • With your consent​

  • For external processing (e.g., with service providers who perform functions on our behalf)​

  • For legal reasons (e.g., to comply with legal obligations, enforce our policies, or protect our rights)

6. Data Security

 

We use administrative, technical, and physical security measures to help protect your personal information. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

 

7. Your Data Protection Rights

 

Depending on your location, you may have the following rights regarding your personal data:

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​​This Privacy Policy describes how I am “J”, Corporation. (“we,” “us,” or I am “J”), process personal information in relation to your use of the I am  “J” Platform. Depending on where you live and what you are doing on the I am “J” Platform, the supplemental privacy pages listed below may apply to you. Please follow the links and review the supplemental information describing how we process personal information for those regions and services.

  • The right to access – You have the right to request copies of your personal data.​

  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate.​

  • The right to erasure – You have the right to request that we erase your personal data, under certain conditions.​

  • The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

IMPORTANT SUPPLEMENTAL INFORMATION

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Outside of the United States. If you reside outside of the United States, such as in the European Economic Area (“EEA”) visit our “Outside of the United States” page to learn about (i) the controller(s) of your personal information, (ii) legal bases, including legitimate interests, for collecting and processing your personal information, (iii) safeguards relied upon for transferring personal information outside the EEA, (iv) your rights, and (v) contact details of the Data Protection Officer.

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California, Colorado, Connecticut, Utah, Vermont, and Virginia. If you reside in California, Colorado, Connecticut, Utah, Vermont, or Virginia, visit our “Supplements for California, Colorado, Connecticut, Utah, Vermont, and Virginia” page to learn about specific privacy information that applies to you.

1. DEFINITIONS

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Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).

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2. PERSONAL INFORMATION WE COLLECT

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2.1 Information Needed to Use the I am“J” Platform.

We collect personal information about you when you use the I am “J” Platform. Without it, we may not be able to provide all services requested. This information includes:

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  • Contact, Account, and Profile Information. Such as your first name, last name, phone number, postal address, email address.​

  • Payment Information.

2.2 Information You Choose to Give Us.

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You can choose to provide us with additional personal information. This information may include:

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  • Additional Profile Information. Such as preferred language(s), city, and personal instructions, medical issues for the purpose of I am “J” S.O.S. Companion and emergency reach out. Some of this information is stored as private only editable by you, but in some cases, such as in the event of an emergency, I am “J” may share it with rescue and safety authorities and your chosen contact.  So information stored as private in your account will never be part of  your public profile page and will not be publicly visible.​

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  • Information About Others. Such as a payment instrument belonging to another person or information about your contacts. By providing us with personal information about others, you certify that you have permission to provide that information to “J” for the purposes described in this Privacy Policy and you have shared the “J” Privacy Policy with them or may it available and visible on the website.​

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  • Address Book Contact Information. ​

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  • Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with “J” Support and other Members, import or manually enter address book contacts, provide your address and/or geolocation, or share your experience with us. This may include health information if you choose to share it with us.

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2.3 Information Automatically Collected by Using the I am “J” Platform and Our Payment Services.

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When you use the I am “J” Platform , we automatically collect personal and other information. This information may include:

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  • Geolocation Information. Such as precise or approximate location determined from your IP address, mobile or other device’s GPS, or other information you share with us,  We may also collect this information when you’re not using the app if you enable this through your settings or device permissions.​

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  • Usage Information. Such as the pages or content you view, searches for Destinations, POIs, travel, fitness, or event planning suggestions, purchases made on our online store, I am "J" eLearning Center, Gift eCards, subscription programs, and our Enterprise services including our private label program, and any other actions on the I am “J” Platform.​

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  • Log Data and Device Information. Such as details about how you’ve used the I am “J” Platform (including if you clicked on links to third-party applications), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, and the pages you’ve viewed or engaged with before or after using the I am “J” Platform. We may collect this information even if you haven’t created an “J” account or logged in.

  • Cookies and Similar Technologies As Described in Our Cookie Policy.​​

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  • Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment

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  • instrument expiration date and billing postcode, PayPal email address, IBAN information, your address, and other related transaction details.

2.4 Personal Information We Collect from Third Parties.

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We collect personal information from other sources, such as:

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  • Third-Party Services. If you link, connect, or login to the I am “J” Platform with a third-party service (e.g., Google, Facebook, WeChat), you direct the service to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.

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  • I am “J” new product offerings. Organizations that use I am “J” under our private label program may submit personal information to facilitate account management and invitations to use I am “J”.

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  • Referrals. If you are invited to the I am “J” Platform, for example, as a member of one of our private label program partners, the enterprise with the private label, and which invited you, can submit your personal information about you such as your email address or other contact information.

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3. HOW WE USE INFORMATION WE COLLECT

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If you reside outside of the United States, we use personal information as outlined in this Privacy Policy and in the page "Outside the US Supplement" Page.

3.1 Provide, Improve, and Develop the I am “J” Platform. We may process this information to:

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  • enable you to access the I am “J” Platform and make and receive payments,​

  • enable you to communicate with other Members via I am “J” two way, multilingual interpreter, etc,​

  • process your request,​

  • perform analytics, debug, and conduct research,​

  • provide customer service training,​

  • send you messages, updates, security alerts, and account notifications,​

  • process, handle, or perform tasks on payments such as refunds, cancellation, and recurring subscription charges.​

  • personalize and customize your experience based on your interactions with the I am “J” Platform, your travel preferences, workouts, nutrition program history, your profile information and other content you submit, and​

  • enable your use of our I am “J” Platform and APP with all its products services.

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If you provide us with your contact information, such as your friend or any contact for the purpose of sending your geo-coordinates in case of emergency, we may process this information to: (i) facilitate your referral invitations, (ii) share your trip, hike, or exploration details and facilitate the planning, (iii) detect and prevent fraud, and (iv) facilitate your requests or for any other purpose you authorize.

3.2 Create and Maintain a Trusted and Safer Environment for our members. We may process this information to:

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  • detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activities,​

  • conduct fraud prevention, security investigations, and risk assessments,​

  • verify or authenticate information provided by you,​​

  • comply with our legal obligations, protect the health and well-being of our Members our employees, and associates,​

  • resolve disputes with our Members, including sharing information with your select contact as setup by you, 

  • resolve disputes related to your subscription, time interacting with the platform​

  • enforce our agreements with third parties,​

  • determine eligibility for certain types of memberships and subscriptions,​

  • comply with law, respond to legal requests, prevent harm, and protect our rights (see section 4.5),​

  • assess or evaluate your interactions with the I am “J” Platform and information obtained from third parties. In limited cases, automated processes, which analyze your account and activities on the I am “J” Platform as well as information in relation to activities on and off the I am “J” Platform that can be associated with you, could restrict or suspend your access to the I am “J” Platform if such processes detect activity that may pose a safety or other risk to “J”, our community, or third parties. If you would like to challenge decisions based on automated processes, please contact us via the Contact Information section here.

 

  • 3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may process this information to:

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  • send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,​

  • personalize, measure, and improve our advertising,​

  • administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by I am “J” or its third-party partners,​

  • analyze characteristics and preferences to send you promotional messages, marketing, advertising, and other information that we think might be of interest to you, ​

  • invite you to events and relevant opportunities, and ​

  • send, with your consent, promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.

3.4 Analyzing and Sharing Your Communications.

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We may review, scan, or analyze your communications on the I am “J” Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, security investigations, risk assessment, regulatory compliance, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites, and subject to applicable law, we scan and analyze all images uploaded by users to the I am “J” Platform in message threads, profiles, listings, and experiences for certain illegal or inappropriate activities for the purpose of identifying and reporting content violations to appropriate authorities. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications. We may also share your communications as set out in the “Sharing & Disclosure” section.

3.6 Provide Payment Services. Personal information is used to enable or authorize third parties to use Payment Services, such as to:

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  • detect and prevent money laundering, fraud, abuse, and security incidents, as well as conduct risk assessments,​

  • comply with legal and compliance obligations (such as anti-money laundering regulations and sanctions enforcement),

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4. SHARING & DISCLOSURE

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If you reside outside of the United States, learn about safeguards we rely on for transferring personal information to recipients outside of the EEA here.

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4.1 Sharing With Your Consent or at Your Direction.

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Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your I am “J” account or participating in promotional activities by I am “J” partners or third parties.

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Where permissible under applicable law, we may use certain information about you, such as your email address, that we share with social media platforms after de-identifying it to generate leads, drive traffic toI am  “J”, or otherwise promote our products and services.

4.2 Sharing Between Members.

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To help multilingual communication interactions between Members (who may be in different countries), we may share information in situations such as:

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  • Between callers(s)  when using the I am "J" multilingual Interpreter companion:​​​​

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  • You communicate with a Member, such as your name, profile picture, and message content.​​​

  • ​A dispute is submitted, such as profile, name, names of any other Member, cancellation history, review information, age of Member (unless prohibited by applicable law), dispute outcome (when applicable), and other information you choose to share and submit.

  • Between Members when:​​​

    • You as a Member invite additional Guests to join I am “J”, certain information is shared with each additional Guest, such as your name and location.

4.3 Information You Publish in Profiles, Forum, Blog, or Social Media Post, and Review Information.

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You can make certain information publicly visible to others, such as:

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  • Your public profile, which includes your profile photo, first name (or initials where applicable), description, and city.​

  • Listing pages that include information such as profile photo, aggregated information and additional information you choose to share.​

  • Reviews, ratings, and other public feedback.​

  • Content in a community or discussion forum, blog, or social media post.

4.4 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting Our Rights.

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We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, authorized third parties, or other Members, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii)  comply with a valid legal request (such as a subpoena or court order) or to respond to claims asserted against I am “J”, (iii) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability (more information on I am “J”’s Law Enforcement Guidelines here), (iv) enforce and administer our agreements with Members, including our Additional States Policies, or (v)  protect the rights, property or personal safety of I am “J”, its employees, its Members, or members of the public. 

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Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to I am “J”, our Members, or expose I am “J” to a claim of obstruction of justice.

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Where legally required or permissible according to applicable law, we may disclose Members’ information to tax authorities or other governmental agencies for the purpose of the tax authorities’ determination of proper compliance with relevant tax obligations. Relevant tax obligations include I am “J”’s tax obligations on its service fees, its facilitation of taxes on subscriptions and purchases made by Members. Information that may be disclosed includes, but is not limited to, Members name, addresses,  contact information, transaction dates and amounts, taxes collected by I am “J” to the extent any of this information is known by I am “J”.

4.5 Business Transfers.

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If I am “J” undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer, or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

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4.6 Corporate Affiliates.

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To support us in providing, integrating, promoting and improving the I am “J” Platform, Payment Services, and our affiliates’ services, we may share personal information within our corporate family of companies that are related by common ownership or control. Some examples are:

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  • Sharing with I am “J”, Corporation., even if your country of residence is not the United States, your information will be shared with I am “J”, Corporation., which provides the technical infrastructure for the I am “J” Platform.​

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  • Sharing with “J” Payments. In order to facilitate payments on or through the I am “J” Platform, certain information as described in the “Outside of the United States” section will be shared with the relevant “J” Payments entity that may handle these transactions.​

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5. OTHER IMPORTANT INFORMATION

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5.1 Third-Party Partners & Integrations.

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Parts of I am “J” may link to third-party services. I am “J” does not own or control these third parties. When you interact with these third parties and choose to use their service, you are providing your information to them. Your use of these services is subject to the privacy policies of those providers, including Google Maps/Earth Additional Terms of Use, Google Privacy Policy (see here for more information on how Google uses information).

6. YOUR RIGHTS

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You can exercise any of the rights described in this section consistent with applicable law.

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Learn more about rights under the General Data Protection Regulation (“GDPR”) and the General Data Protection Law ("LGPD") here.

6.1 Managing Your Information.

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You can access and update some of your personal information through your Account settings. If you connected your I am “J” Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up to date.

6.2 Data Access and Portability.

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In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).

6.3 Data Erasure.

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In some jurisdictions, you can request that your personal information be deleted. Please note that if you request deletion of your personal information, or if your account is suspended, terminated, or voluntarily closed:

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  • We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend an I am “J” Account for fraud or safety reasons, we may retain information from that I am “J” Account to prevent that Member from opening a new I am “J” Account in the future.​

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  • We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, I am “J” and I am “J” Payments may keep information for tax, legal reporting, and auditing obligations.

 

7. SECURITY

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While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unlawful or unauthorized access, loss, destruction, or alteration.

8. CHANGES TO THIS PRIVACY POLICY

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We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the I am “J” Platform will be subject to the revised Privacy Policy.

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9. CONTACT INFORMATION

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For questions or complaints about this Privacy Policy or I am “J”’s handling of personal information contact I am “J” at Contact Us.

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